Sudbury Park and Recreation
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Refunds and Withdrawals


Sudbury Parks & Recreation

Refund & Cancellation Policy

All refund requests must be submitted in writing — email is preferred. Refunds are subject to cancellation fees based on the type and timing of the program. All fees are per person, per session, unless otherwise noted. Exceptions to this policy are listed on individual program registration pages.
Refunds are processed to the original method of payment. Please allow up to 14 business days for processing. Refunds are easiest to process for credit card payments. If you paid by check, you must submit a refund form and include a copy of your cancelled check.
Contact
Email: recreation@sudbury.ma.us
Phone: 978-443-1092

Program-Specific Refund Guidelines

Sudbury Summer & Summer Programs

  • $10 cancellation fee per session, per child, after registration.
  • $50 cancellation fee per session, per child, for cancellations made after May 30.
  • No refunds will be granted after June 13.
Example: Canceling 3 sessions for 2 children = 6 cancellation fees.

School Year Programs (Fall, Winter, Spring)

  • Cancellations made 7 or more days before the program start date are subject to a 5% cancellation fee.
  • No refunds for cancellations made within 7 days of the program start date.

Special Programs – 3 Week Cancellation Policy

Applies to:
  • Red Cross CPR/First Aid Trainings
  • February & April Vacation Week Programs
  • Early Release Day Programs
  • Cancellations made 3 or more weeks before the program start date will incur a 5% cancellation fee.
  • No refunds will be granted for cancellations made within 3 weeks of the program start date.

Ski Club

  • $10 cancellation fee per child after registration.
  • No refunds will be granted after November 30.
  • Wachusett Mountain passes must be purchased by November 29, or your spot may be released to the next person on the waitlist.

American Red Cross Swim & Lifeguard Lessons (Outside Vendor)

  • No refunds will be granted.

Swim Lessons from On-Site Providers

  • These programs are not registered through Sudbury Parks & Recreation.
  • Please contact your provider directly for cancellations or changes.

Aquatics Use Cancellation Policy

Family/Lap Lane & Dive Well Use (Public Access)
  • Cancellations must be made at least 24 hours in advance in order to receive an account credit on your MyRec account.
  • Refunds will not be issued for these activities.
  • Cancellations can now be requested online. A staff member will review the request and notify you when your cancellation has been confirmed and processed.

Atkinson Pool Membership Cancellations & Refunds

  • Pool memberships cannot be paused. Your membership remains active through the end of your current paid month, after which it will be canceled unless you re-register.
  • If a medical issue prevents use of the pool, please provide a doctor’s note for account credit consideration.
    • Upon review, we will pro-rate the membership so you are not charged for the remainder of the month.
  • Cancellations must be submitted using our online cancellation form.
Thank you for your understanding and cooperation. If you have any questions or need further clarification, please don’t hesitate to contact us.

Program Cancellations by Sudbury Parks & Recreation

If a program is canceled by Parks & Recreation due to low enrollment, a 100% refund will be issued automatically — no action is needed on your part.

How to Request a Refund

  1. Submit your written request via email to: recreation@sudbury.ma.us
  2. Follow up with a phone call to: 978-443-1092
  3. If required, complete a refund request form, especially for check payments.


https://sudburyma.myrec.com/forms/6145_refund_request_form_updated_3.31.25.pdf


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